Silvertrek Systems LLC - Copyright 2019

Tech Services

For 

Spectrum & Vista

Responsive.

 

Flexible.

 

Consistent.

Custom Report Development

We offer multiple high-caliber report developers trained in both Crystal Reports and SQL Server Reporting Services (SSRS). We focus our development on Vista™ and Spectrum™ products by Viewpoint.

Our custom training is tailored to fit your process workflow and immediate business needs.  We won’t suggest a training if we don’t think you need it.

Custom Training

We’ve worked with Viewpoint Software for more than five years because we believe in what the software can provide the customer. We also understand that every customer is industry specific, therefore we undertake a holistic approach when implementing Viewpoint modules and offer training on relevant portions of Viewpoint.

Implementation Consulting

Process Consulting

Our process consulting offers an avant-garde approach to the way you are currently running your business. We diagnose pain points, verify how it relates to the company vision as a whole and develop a plan of action with our proven industry expertise.

Whether you need a new software to play nicely with Vista™ or Spectrum™ by Viewpoint, or you just need your software to work around your process instead of working around it, we can help. From stored procedures to triggers to custom forms & imports, we create and maintain detailed customizations.

Technical Customizations and Integrations

Frequently Asked Questions

1. How do I get started on my Tech Service needs?

Simply give us a call or drop us a line at support@silvertreksystems.net.  Give us a quick description of report, implementation, or customization that you need - If you can send us an example of what you're looking for that's even better! Once we receive your request one of our Tech Coordinators will give you a call to determine your needs and scope out the work . We'll send you a formal Work Order to review and sign. This work order specifies what we do and how much we will charge. Once you've approved the work order, we'll get started! 

Depending on the project,  we'll provide either flat-rate or hourly quote.

 

2. What systems do you need access to to do my work?

 

It depends.

 

Implementations: We'll need full administrative access to your accounting system, and at least select permissions on the SQL server. 

 

Reports/Customizations: We'll need access to Report Titles and Report Security in your accounting system, and "select", "create procedure", and "create view" permissions on the SQL server. In order to test accurately, we often need full permissions in your accounting system, or at least for that portion of the system we're working on.

 

 

3. When will my report or customization be done?

 

We take pride in knocking things out quickly.  The Work Order will give you a date for when you can test the report or customization. Note that this doesn't mean that the report will be done--in fact, most of the time we find that once customers see the rough draft they want to change things, and we want to accommodate that as much as we can.

 

4. How will I be billed?

 

We bill every week for time completed. If we are working on a flat-rate work order, you will be billed once we complete the job. 

 

5. Why did the report take more hours than estimated?

 

It all comes down to the scope of work at the beginning--did the Work Order clearly state what we needed to get done? Often times, once you see the rough draft, you'll find that what you originally thought was going to work needs to be tweaked, which we're happy to do.

 

When we recognize there are substantial changes to the original scope, we create a simple change order so that you know ahead of time if there will be additional charges.